At Gleamthrob, we understand that trust forms the foundation of every meaningful business relationship. This privacy policy explains how we collect, use, protect, and handle your personal information when you interact with our financial analysis platform and educational services.

We operate from Vietnam and serve clients globally, which means we navigate multiple privacy frameworks to ensure your data receives comprehensive protection regardless of your location. Our approach goes beyond mere compliance — we believe privacy should be transparent, accessible, and genuinely protective of your interests.

This policy applies to all interactions with gleamthrob.com, our educational programs, analysis tools, and any related services we provide.

We collect information in several ways, always with purpose and transparency. Here's what we gather and why:

We never collect sensitive personal information without explicit consent, and we avoid gathering data that isn't directly relevant to providing our services effectively.

Every piece of information we collect serves specific purposes that benefit your experience with our platform. We use your data to:

Provide personalized financial analysis and educational content tailored to your business needs. This includes generating custom reports, recommending relevant learning modules, and adapting our interface to match your preferences and usage patterns.

Maintain and improve our services through careful analysis of how our platform performs and where we can enhance functionality. We study usage patterns to identify areas for optimization and develop new features that address real user needs.

Communicate important updates, educational opportunities, and service announcements. We also use contact information to provide customer support and respond to your inquiries promptly and accurately.

Ensure platform security by monitoring for unusual activity, preventing unauthorized access, and protecting against potential threats to your data and our systems.

Protecting your information requires multiple layers of security, each designed to address different types of potential risks. Our security framework includes:

We employ advanced encryption protocols for all data transmission and storage, ensuring that your information remains protected both in transit and at rest. Our servers are housed in secure facilities with restricted access and comprehensive monitoring systems.

Regular security audits and penetration testing help us identify and address potential vulnerabilities before they become risks. We also maintain detailed access logs and implement strict authentication procedures for all team members who handle user data.

In the unlikely event of a security incident, we have comprehensive response procedures that prioritize user notification and rapid containment of any potential data exposure.

You maintain significant control over your personal information and how we use it. These rights aren't just theoretical — we've built practical tools and processes to make exercising them straightforward.

To exercise any of these rights, simply contact us using the information provided below. We typically respond within 5 business days and complete most requests within 30 days. Some requests may require identity verification to protect your privacy.

We believe in being completely transparent about when and why we might share your information with others. Our approach is conservative — we share only what's necessary and only with trusted partners who meet our security standards.

Educational content delivery sometimes requires integration with learning management systems and video platforms. These partnerships are governed by strict data processing agreements that limit how partners can use your information and require them to maintain equivalent security measures.

Financial analysis tools may integrate with accounting software and business intelligence platforms, but only with your explicit permission and only for the specific purposes you've authorized. We never sell your data to third parties or use it for advertising purposes.

Legal compliance may occasionally require us to share information with regulatory authorities or law enforcement, but only when legally required and only to the extent necessary to meet those obligations.

We maintain detailed records of all data sharing activities and regularly audit our partners to ensure continued compliance with our privacy standards.

Operating globally while based in Vietnam means your data might travel across borders to provide you with the best possible service. We handle these transfers carefully and always with appropriate protections in place.

Our primary data centers are located in regions with strong privacy laws and robust infrastructure. When we transfer data internationally, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms to ensure your privacy rights remain protected.

We regularly review the legal and security landscape in all countries where we process data, adjusting our practices as needed to maintain the highest protection standards regardless of location.

We keep your information only as long as necessary to provide our services effectively and meet legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account information and service data are typically retained for the duration of your relationship with us plus three years afterward to handle any questions or issues that might arise. Financial data used for analysis is kept according to Vietnamese financial record-keeping requirements, usually seven years.

Communication records and support interactions are generally retained for two years to help us improve our service quality and resolve any recurring issues effectively.

When retention periods expire, we securely delete information using industry-standard data destruction methods that ensure complete removal from all systems and backups.

We use cookies and similar technologies to enhance your experience on our platform, but we do so thoughtfully and with respect for your preferences.

Essential cookies enable core functionality like maintaining your login session and remembering your preferences. These are necessary for the platform to work properly and cannot be disabled without affecting functionality.

Analytics cookies help us understand how you use our platform so we can improve it over time. These cookies collect anonymous usage statistics and never identify you personally. You can opt out of analytics tracking through your browser settings or our privacy preferences center.

We don't use cookies for advertising purposes or share cookie data with advertising networks. Our tracking is focused solely on improving your experience with our platform and services.

Our services are designed for business professionals and educational institutions, not for children under 16 years of age. We don't knowingly collect personal information from children, and our platform includes age verification measures during registration.

If we become aware that we've inadvertently collected information from someone under 16, we immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Educational programs that might be accessed by younger learners through institutional accounts are subject to additional privacy protections and parental consent requirements as applicable under local laws.

Privacy practices and legal requirements evolve over time, so we periodically update this policy to reflect changes in our services, technology, or applicable laws. We believe in giving you plenty of notice about important changes.

When we make significant updates, we'll notify you through email and prominent notices on our platform at least 30 days before changes take effect. Minor updates, such as clarifications or administrative changes, will be posted here with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the changes.